Terms & Conditions

‘So Very British’ is a trading name of a partnership of So Very British (‘SVB‘) of 37 Seven Hills Lane, Little Livermere, Bury St Edmunds IP31 1PX, which operates the website with the domain name www.soverybritish.co.uk (‘the Site’)

These terms and conditions of use constitute the terms of the contract between a buyer of any item(s) from the Site (‘you/your’) and SVB (‘us/our/we’).

These terms and conditions set out your contractual rights and responsibilities and SVB’s contractual obligations in respect of:

a. your access to the Site;

b. your use of the Site;

c. any communications sent to you from SVB;

d. all information, products, services, and materials contained on the Site;

e. you placing orders on the Site.

Using the Site indicates that you unconditionally accept these Terms and Conditions and agree to be bound by them. Please read the Terms and Conditions carefully before ordering from the Site.

1. YOUR STATUS

a. By placing an order through the Site, you warrant that

· You are legally able to enter into a binding contract; and

· You are at least 18 years old.

b. You must ensure that the details which you provide during registration or at any time after registration are correct and complete.

c. You must inform us immediately of any changes to the information that you provided when registering by contacting us.

2. GENERAL

a. These Terms and Conditions of Use are governed by the Laws of England and Wales. You and we agree to use the English courts for any kind of dispute between us. If any part of these terms and conditions are found to be invalid by law, the rest will remain valid and fully enforceable.

b. Any information, content or opinions given on the Site are purely subjective and we cannot guarantee its fitness for purpose or accuracy.

c. The contents of the Site do not represent any form of advice by us and is not intended to be used as such. We reserve the right to change the content at any time and will not be held liable for any failure of software during a purchase or at any time whilst using the Site.

d. A person who is not party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

e. SVB shall be under no liability for any delay or failure to deliver products or services or otherwise perform any obligation as specified in these terms if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.

3. WEBSITE CONTENT

a. All copyright, trademarks, trade names and other intellectual property contained in all materials and content on the Site are owned or licensed by us, unless otherwise stated, or are the property of third parties who have agreed to the use of said content on the Site.

You may print or download any page(s) for your personal and non-commercial use only. If you have any doubts regarding the Site content or are looking for permission to reproduce any part of the Site for any reason please get in touch at jane@soverybritish.co.uk

Except where specifically stated, you may not do any of the following without obtaining prior written consent:

· copy, reproduce, distribute, display, transmit, host, sell, or otherwise commercially exploit the Site. This applies, but is not limited, to text, graphics, images, photographs, video or data available on the Site;

· use, download, reproduce or edit any material on the Site for the purpose of advertising, endorsing or implying any connection with you or a third party;

· use any form of data mining, robots, or similar data gathering tools to extract data or information from the Site; or

· create and/or publish your own Site or database that features substantial parts of the Site, including, but not limited, to prices, product listings and photography.

4. RETURNS and REFUNDS

If, for any reason, we are unable to supply a particular item, we will not be liable to you except to ensure you are not charged for that item. We trust you will be happy with your purchase, however, should you feel it necessary to return an item you may cancel the contract for its purchase within seven days of delivery by sending us an email to that effect. You should then return the item to us within a further seven days, in its original condition, unworn and complete with all original packaging by secure delivery to 37 Seven Hills Lane, Little Livermere, Bury St Edmunds, Suffolk IP31 1PX. You will be responsible for the cost of such returns. We regret that for reasons of hygiene, we are unable to accept earrings for return. We will make reimbursement using the same means of payment as you used for the initial transaction once we have received the returned goods in their original condition.

a· We cannot accept returns on any special order items which have been customised or re-sized by us at your request or independently.

b. Return items must be received by us in the same condition as they were received by you. Damaged, broken or altered items, including personalised engraving, ring sizing, adjusted chains, will not be accepted for a refund. Please remember that jewellery, antique or vintage items must be treated with care. These items are not suitable to wear whilst gardening, washing, bathing, showering, playing sport etc. Foil-backed items must not come into contact with water as this will cause discolouration.

c. Unless otherwise stated gem stone colour and clarity and any weight estimations are an assessment and determined without removing the stone from its setting. On occasion, this poses limitations according to the setting or mount. Should you feel unsatisfied with our assessment, we will only consider opinions of a qualified gem grading laboratory. Contact us, and we will discuss your grievance. Any unauthorised testing could result in a delay of your refund or a refund not being authorised.

d. Items that are repaired or altered other than by SVB will not be covered by the return and refund policy.

e. Postage/delivery/packaging costs are not refundable.

5. PRICES & PAYMENT

a. The prices which you must pay for the items that you order are set out on the Site at the time you place your order, except where we discover an error in the pricing shown on the Site. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

b. We will delay despatch until receipt of cleared funds.

6. ORDER AND ACCEPTANCE

a. You may place orders either (i) using the online process for ordering products via the Site; or (ii) by calling us on 01284 728630.

b. When you place an order with us, we need to obtain various details from you so that we can process your order. You must ensure that the details which you provide each time you place an order are correct and complete.

c. Once you have placed an order to purchase a product from the Site you will receive an email regarding the status of your order.

d. Your order is an offer to purchase an item from us, which is subject to our acceptance in accordance with these terms. Our acceptance of your order and the completion of the contract between you and us will take place, once SVB has received payment and upon the despatch to you of the items ordered.

e. All orders are subject to verification, us receiving payment and stock availability.

f. If the items ordered are not available, you will be notified by us using the contact details you have provided and you will have the option either to (i) wait until the item is available from stock; or (ii) cancel your order.

g Any quotation is only valid for 14 days. No variation of the contract can be made unless agreed by the customer and SVB.

h. Please note that unless otherwise stated to the contrary, assume all stones have been subject to some treatment and enhancement to enhance their appearance. This also applies to Jade and Amber.

7. DELIVERY

a. Delivery will be made to the address specified by you when you place your order ( within the UK only). We cannot deliver to P.O. Box addresses. Items will be despatched within 7 working days upon receipt of cleared funds.

b. We cannot be held responsible for ensuring stock of each specific item is available at all times or for delays or failures due to adverse weather, traffic delays, mechanical breakdowns or other circumstances beyond our control. If you fail, through no fault of SVB to take delivery of the goods at the delivery location, we may charge reasonable costs for storing and/or redelivering the goods.

c. The delivery fee applicable to your specific order will be set out clearly in the checkout/purchase process.

d. Ownership of the items you order on the Site shall pass to you on delivery provided that we have received the full value for such items.
e Risk of damage to, or loss of any goods will pass to you when the goods are delivered to you. You do not own the goods until SVB has received payment.

8. CANCELLATION

a. You may cancel your Order at any time prior to despatch by calling us on 01284 728630 , or by emailing us at jane@soverybritish.co.uk .

9. PRIVACY POLICY

a. We take the protection of your personal information very seriously and are registered with Information Commissioner’s Office, Registration number ? . All information provided by you will be treated securely and strictly in accordance with current applicable data protection legislation.

b. You agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

c. Your email address is essential in order for us to be able to supply you with important information such as order confirmations and changes to the service. By registering with us, you accept that your email address may be used to supply you with such information.

d. As part of your registration you may receive newsletters or updates from time to time. Please note these communications would only be from us and rest assured we would never share your details with a third party. If you would like to opt out of receiving these occasional emails click the unsubscribe link on the email and you will be removed from our database. Alternatively, call or email us directly and we will action this for you. Unsubscribing from our newsletter will not affect your ability to receive your order confirmation emails and will not affect your online account status.

10. LIABILITY

a. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

b. In the absence of any negligence or breach of duty by us, your use of any of the items you purchase from us other than in accordance with their instructions is entirely at your own risk.

c. You will be responsible for all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Site, or from your use/misuse of the Site or the use/misuse by any person for whom you are responsible or from your violation of these terms.

d. SVB will provide the items you purchase with reasonable skill and care, within a reasonable time, and substantially as described on the Site and in these terms. SVB does not make any other promises or warranties about the provision of the items you purchase.

e. SVB cannot assume any liability for:

· any viruses or any other disabling features that affect your access to or use of the Site;

· any incompatibility between the Site and other websites, services, software and hardware;

· any delays or failures you may experience in initiating, conducting or completing any transmissions or transactions in connection with the Site;

· any modification, suspension or discontinuance of the Site.

f. If either you or we are in breach of the arrangements under these terms, neither of us will be responsible for any losses that the other suffers as a result, except those which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by both you and us at the time you place an order.

11. INTELLECTUAL PROPERTY RIGHTS

a. The content of the Site is protected by copyright, trade mark, database and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from SVB.

b. No licence is granted to you in these terms to use any trade mark of SVB.